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I was a Lloyds TSB customer since 1998 and most of the time, I came across an excellent customer service. I can not the poor quality of customer service and the bank was disappointed many times.

I throw a towel with my company and others, last week when I had a crisis proportion. Without going into details, but suffice it to say that it changes the whole life.

I will not hesitate to contact the bank, I never have a use, disturb me and I was on my situation for foreigners to work in call centers call to explain. However, the requirement that I did and I am satisfied with the answers. I said to help with a girl named Emma can. I found in a friendly, helpful and friendly. , I think it's good customer service, I've every received from the company. They are fast, and not just the bank of the customer, but the fan! It sounds stupid, but now I am actively encouraged to use my friends to the bank. I know that the experience of the past is still my head, but I am now the service is unparalleled. I try not to live in the past, but look, now and in future. I believe that Lloyds TSB is the future of the bank, because they have really improved his game, in my opinion, most people complain when banks fail.

More, I spoke with many people who are happy to help. This is a customer service level I am used to. I do not know if the banks are not planning to customer satisfaction, but if you think that Lloyds will increase with. Things are better Lloyds TSB and its clients. Six months ago, I never said, but I am very happy to stay in the bank, I'm here to prove that Lloyds has shown me.

On this basis, the bank, Lloyds TSB, all I would say, but my terrible years of service is hard to remember, but can turn to. Perhaps the level that works today. If so, it is a bank in the future. Now I can only comment I can say that, it seems that changes in the customer service team Lloyds. And while I'm impressed. Keep up the good work.
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